Customer Service
¡¤Multimodal Transportation Service
Block train and Scheduled train schedule
¡¤Safmarine Agency Service
¡¤Integrated transportation solutions
¡¤Chemical accident relief flow chart
 

 Integrated transportation solutions

1. Chemical transportation and warehousing services

1) Non-Container hazardous cargo transportation and warehousing

Through long-term working relationships with professional hazardous cargo vendors,we have gained rich experience in safely dealing with hazardous cargo warehousing andtrucking.

2) ISO tanks and Reefer Transportation

3) Chemical Delivery through Railway Container Transportation Service

Our proprietary special tracking system ensures safe delivery and informs customers of the status of their cargo on the railway.

2. Value-added services

¡¤commercial insurance

We are able to provide proxy commercial insurance service for the customer according to corresponding proportion of the cargo value.

¡¤Shipping agency

Our specialized operational process brings you an stata-of-the-art shipping service.With our advanced information system solutions and Electronic Data Interchange (EDI) system connecting with Maersk Sealand, we are able to provide you with safe and reliable service.


3. Customized service
s

Based on different products of client companies and different requirements of their management, we offer specific functional services via the system of TMT to meet the demand for special procedures. In the formulation of the planning process, we regard demand analysis as the key, throughfrequent communicationwith the enterprise.

We adopt the project management mode of " guide on demand analysis " and manage the whole life cycle of the project, ensuring the timely completion of the project and the customer's satisfaction.

TMT presently has the capability to provide the following customized services to the customer:

¡¤Ocean export:

Handling the marine transportation export request arrangements, dispatching, booking order, storage arrangement, container loading and provide the bill of lading.

¡¤Ocean Import:

Handling the marine transportation importation request arrangements, dispatching, booking order, storage arrangements,document exchange,transport and storage arrangement.

¡¤Customs declaration and inspection:

Document circulation management, Customs declaration and inspection, tracing and status inquiry.

¡¤Land ¨Ccarriage operation

Submitting arrangements£¬transport scheme£¬transport attemper£¬cargo-on-the-road inquiry system and vendor management.

¡¤Depository operation

Arrival forecast, store operation picking forecast, picking operation, storeroom operation, stock report, distribution management and owner inquiry.

¡¤Railway Transport operation

Submitting arrangements, preparing transport scheme, transport attemper, cargo inquiry while on the railway system and freight management.

4. Customer service management systems

Customer information

Customer information ¨C establish,audit and protect .

Customer relationship management

Sales campaign and sales personnel management and evaluation, customer development management and evaluation, customer rank appraisal model management.

Customer service

A customer service system that regards the customer as the centre of the operation. Being customer -oriented, managing the personnel serving the customer, monitoring their behavior and quality in real time.

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